[2003-05-29] A Brand New War of the Words Just Started
The war of words between oversize American cuisine and fatty French gourmet food is just a big joke, oui monsieur? Suddenly, French wines are being poured out on the sidewalks.

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[2003-05-19] Introducing Partner Relationship Management (PRM)
In this difficult economy, companies are looking for tools that can help them retain the loyalty -- and business -- of their customers. Customer Relationship Management (CRM) is one such tool that's received a lot of attention lately.

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[2003-05-13] Fire That Salesman
That salesman can't sell anything! Fire'm!! This phrase has been uttered innumerable times by frustrated managers and executives who failed to make their numbers. The blame is always laid at the salesperson's feet. He did not close, she did not get the account; and so it goes, but few stop to look at the reasons for the salesperson's inability to bring home the proverbial bacon.

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[2003-05-13] Improving Your Improvement Programs
What CEO's eyes wouldn't light up at the prospect of improving productivity and product quality while also saving millions by reducing waste and defects? But if improvement programs are going to have an impact, they must be cross-functional in their approach.

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[2003-05-06] Surviving Corporate Cost Reductions
Cost reduction, reduction in force, reorganization - these days, these words continue to echo through many corporations.

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[2003-05-06] Bye, Bye Sales Force
Gary Brighten, a GM engineer, logs on the Williams Controls website and goes to the GM-secure area. He clicks to the file he's been working on all week, a CAD program that lets him design the farm equipment part he needs. He finishes the design and sends the program over to the sales department after filling out the online purchasing order. In six weeks, 278 GM farm equipment dealerships will receive a supply of the part. He didn't visit with one sales rep. He didn't fax over a paper purchase order. He never talked to a human being. It didn't even take a sales rep to get him to participate online. Brighten's boss talked Williams into offering the service.

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[2003-05-01] The Secret Of IBM's Staggering Success
IBM has minimized the impact of rough times in the PC sector by being as many things as possible to all customers.

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