[2007-08-20] eBay Drops Ball with Skype Crisis Communication
Om Malik rightly asks where was eBay's management during the recent Skype outage?

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[2007-08-06] Using EDM to Win with Operational Automation
Charlie Bess over on the EDS Next Big Thing Blog had a great post on Operational Automation will Always Win Out in the End in which he argues that a focus on low cost locations is never going to work better than operational automation.

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